Frequently Asked Questions

On this page you'll find answers to frequently asked questions about our online store and products.

How long is the delivery time for products?

We aim to hand over all orders to Posti within 1-2 business days. The final delivery time depends on Posti, but is usually about 3-5 business days.

How can I return my order?

We really hope you're happy with your purchase. However, if you change your mind for any reason, we're happy to exchange your product or refund the price of your purchase.

We offer a 14-day return and exchange policy. Products being returned must be in their original packaging and unused for the return to be accepted.

The customer pays the shipping costs for the return.

Please email us at orders@tobo.fi before returning your order and include your order number in the subject line of the message.

RETURN ADDRESS

TOBO Oy / Roope Poikonen

Sinikalliontie 3B, 02630 Espoo

+358 50 356 6683

orders@tobo.fi

How can I exchange my order for a different size?

You can return a product of the wrong size following the return instructions above. The easiest way to get a replacement is to order the new product from the online store.

My order arrived with the wrong delivery address, what should I do?

Please contact us as soon as possible by email at orders@tobo.fi. If the order hasn't been shipped yet, we can update the delivery address.

My order has the wrong billing address, what should I do?

We can't change the billing address afterward, as it needs to match the information sent to the bank with the payment. The billing address doesn't affect product delivery as long as the delivery address is correct.

If you absolutely need to change the billing address, please contact orders@tobo.fi.